A watch is a technical object of daily use which, like a car, requires certain care and maintenance. Wear parts such as gaskets, crown, pushers, glass, screw connections, rivets, leather straps and batteries should be checked regularly by the wearer in order to identify possible risks and to avoid consequential damage. If your watch needs care, contact your DAVOSA dealer or send your watch to our central service address.

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When you buy a new DAVOSA watch, you automatically receive a 24-month guarantee. If, contrary to expectations, a production defect should occur within this period, you can send your watch to your local dealer or to the central DAVOSA Service Centre for repair. Please use the repair document for this purpose. If you have any questions, please contact our support team using the contact form.

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A DAVOSA watch should be treated with care and sent for revision (reconditioning) every three to five years, depending on the calibre, climatic conditions and the type of use to which it is subjected. Revision includes taking apart the clockwork in its entirety, chemically cleaning the individual parts, reassembling the watch and finally lubricating it. Any defects are eliminated and worn-out parts are exchanged. Every DAVOSA watch is then subjected to a series of tests after servicing. You are welcome to contact your local DAVOSA dealer for a service inspection. Alternatively, you can send your watch directly to our main service centre. Before we carry out any work, we will provide you with a cost estimate for the necessary repairs. You are then free to decide what you would like to have done.


Please note down important details about your watch, such as its reference number, the date of purchase and the engraved number on the case back. Please also provide your full name, address, country of residence, telephone number, email address, as well as the reason why you are sending your watch to be repaired. If your watch is still under guarantee, you must also enclose your certificate of guarantee and your purchase receipt. Please use suitable packaging that ensures your watch is protected during transport. Ensure that you send the package by registered delivery.

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Water resistance is not a permanent characteristic; it simply gives you the level of water resistance at the time of testing. All seals are subject to a natural ageing process, which can be greatly accelerated by aggressive organic substances such as human perspiration. It is therefore advisable to have the water resistance of your watch checked at least once a year. In the case of professional use, please have your watch checked more frequently than this general recommendation.


DAVOSA disclaims any relationship to or responsibility for any timepiece or other item bearing the DAVOSA name, brand, logo or symbol that is offered for sale by parties that are not an official DAVOSA retailer. Purchasing such an item from an unauthorised party therefore takes place at the buyer’s sole risk, particularly in the case of counterfeit and in the case of products purchased via the internet. No explicit or implicit warranty or servicing or any other obligation shall ensue for DAVOSA or for any of its authorised representatives for products sold by unauthorised parties and not accompanied by a duly stamped DAVOSA international warranty certificate.



We recommend that you only buy original DAVOSA watches that are exclusively available from us or authorised DAVOSA dealers.

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